You have 10 days from receipt of mattress to activate your warranty by calling customer service at 1-800-432-3842

WCW, Inc. the manufacturer, guarantees that we will, at our option, replace or repair your Sleep System if it is defective due to faulty workmanship or structural defects, subject to the limitations described in this warranty.

This limited warranty does not include a normal increase in softness of the foam material or a decrease in the slow recovery if Visco Memory Foam is used, which does not affect the pressure-relieving qualities of the mattress.

This warranty covers:
Deterioration causing the mattress to have a visible indentation greater than three-fourths (0.75) of an inch that is not associated with a sag in the foundation, box springs, or platform; and any physical flaw in the mattress that causes the foam topper to split or crack, despite normal usage and proper handling.

During the first ten (10) years of this warranty, we will not charge you to repair or replace your mattress if it is deemed defective, but any transportation costs associated with repairs or replacements are your responsibility.  You will be asked to  provide, via email or mail, pictures to help us determine the cause of the defect.

During years 11 through 20 of this warranty we will, at our option, repair the mattress at a handling cost to you, or replace the mattress at a prorated charge to you plus transportation costs. If we replace the mattress, the prorated replacement charge you pay will depend on when the mattress is replaced.

  If the mattress is replaced during the eleventh year of this warranty, the prorated replacement charge you pay will be fifty (50) percent of the original purchase price.

If the mattress is replaced after the eleventh year but before this warranty expires, the prorated charge you pay will increase by five (5) percent for each subsequent year of the prorated period (i.e., 55% of the original purchase price if replaced during year twelve; 60% of the original purchase price if replaced during year thirteen, etc.)

Our mattresses are designed to work on a firm, solid surface, non-spring foundation or adjustable bed base. This warranty and other performance guarantees are based on tests conducted on "sets" that consist of our mattresses and foundations like these.

Therefore, if you use inappropriate foundations or box springs with this mattress, such use will void this warranty and all other warranties, whether expressed or implied, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose. 

  Please Note:

  Leggett & Platt adjustable frames are not returnable, are warranted by Leggett & Platt, not WCW, Inc. and do not void the mattress warranty. Please call 1-800-888-3078 to Leggett & Platt to activate your warranty for your adjustable frame

  We may require you to provide proof of the quality of the foundation for your mattress if you make a claim under this warranty.

  If your mattress, foundation, or cover is physically abused, damaged, burned, cut or torn, this warranty is void.

  This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchases the product from our distributors.  If you are not the original purchaser of this product, you take it "as is" and "with all faults."

This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.

  The merchandise that you have ordered is promised for delivery to you on or before 21 days unless other arrangements have been made in advance, with the exception of orders for adjustable frames which may add a week to the delivery.

  If the merchandise ordered by you  is not delivered by the promised delivery date, WCW, Inc. must offer you the choice of (1) canceling your order  (2) accepting delivery at a specific later date.

Toppers are warranted for 5 years.
Pillows are warranted for 3 years.
Mattress covers carry a 3 year full warranty.
Covers on toppers and pillows are warranted for 2 years.