Information

Limited Lifetime Product warranty
Spacer Warranty
One of the longest warranties is the industry, because we are that committed to customer service, and quality products.

WCW Inc. guarantees your new sleep system will be replaced or repaired at our option without charge to you should it be defective because of faulty workmanship or manufactures defects as long as you, the original
purchaser, own it, other than specific limitations contained herein. It is understood that this does not include a normal increase in softness in the Foam material. It does cover any deterioration of the foam, which may cause the mattress to have visible indentions of greater than 3/4 inch (5 lb density) 1 inch for (4 lb density) for the first 10 years, not associated with a sag in the foundation, box spring, or platform. If such a defect appears, or should any other malfunction due to faulty workmanship appear during the remaining life or the mattress, we will repair or replace the mattress, at our option, at a handling cost to you the customer, if applicable, upon inspection of the returned product.

This warranty is void if the product has been tampered with or misused beyond reasonable wear, and shall not apply if the product has been physically damaged; including burns, cuts, or is abnormally soiled, or unsanitary. This warranty also does not apply to any product being used in a commercial setting such as hotels, motels, boarding homes, nursing homes and similar environments. This warranty is valid only for the original purchaser of the product and only if the product is being used in a normal residential environment. All transportation costs are the responsibility of the purchaser. All warranty claims must be accompanied by proof of purchase. Please retain this warrantee along with your receipt for the life of the mattress.

›› What is covered :
WCW Inc. warrants that your mattress and/or foundation will be free from defects in materials and workmanship for as long as you own it.

›› What is not covered :
Conditions arising from normal wear and tear. (Conditions arising from normal wear and tear include, but are not limited to, mattress cover compression, foam compression of less than 3/4 inch in the first 10 years, or discoloration of components.)
• Damage from tampering with or opening the warranted product or component.
• Damage from misuse or abuse of the warranted product or component.
• Damage from laundering or dry-cleaning. Acts of God, such as but not limited to lightning damage.
• Depressions in the foam of greater than 3/4 inch (5 lb density) or 1 inch for
(4 lb density) after the initial 10 year full replacement warranty

›› What you must do :
Contact customer service at 1-800-432-3842 and obtain a RA # . No item will be accepted without a valid return authorization number.
Return the warranted product or component in sanitary condition to WCW Inc . NYS Route 22 Hoosick Falls, NY 12090.

›› What we will do :
WCW Inc. will repair, or replace, the defective product or component at a cost to the original purchaser (if applicable). The "price" is the MSRP price of the defective product or component at the time the warranty claim is made, or the price of a comparable product or component if the original product or component is no longer in production.

WCW Inc. reserves the right to substitute products or components of equal or better quality, in the repair or replacement of any product under this limited warranty.

›› What will void this warranty :
Tampering with or opening components of the warranted product or component.

Misuse, or abuse of the warranted product, or component or use in a non-residential environment.

Sale, transfer, or other disposal of the warranted product, or component.

›› Limitations :
Your exclusive remedy, IN LIEU OF ALL INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING FOR NEGLIGENCE, is limited to repair or replacement of any product or component deemed to be defective under the terms and conditions stated above. WCW Inc. will bear no other damages or expenses.

WCW Inc. reserves the right to refuse to repair or replace any product or component that is returned in an unsanitary condition.
This Limited Warranty applies only to the product as used in the United States and Canada. It is not applicable in U.S. territories or other countries.
This Limited Warranty is non-transferable.
Repair or replacement of a product or component under the terms of this limited warranty in no way lengthens the limited warranty period.

ANY IMPLIED WARRANTIES APPLICABLE TO THIS PRODUCT, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY.

*Air chambers compressors and mattress covers carry a 3-year full warranty.

Please Note:Leggett & Platt adjustable bases carry a 20 year limited warranty from Leggett & Platt.

Toppers are warranted for 5 years and pillows are warranted for 3 years. Covers on toppers and pillows are warranted for 2 years.