90 night sleep trial
Key points to consider!
Know what your responsibility is for returning a product before purchasing from ANY company.

Unlike most all other companies, customers are ONLY responsible for the return shipping. There is NO original shipping cost, restocking fee, or mattress recycling fee.

Emattress.com will also arrange the pick up of the product being returned and only charge the exact cost of the return shipments at our discount off street rates. There is no easier or less expensive way offered by ANY company that we know of, should you decide to return the product. Be sure to ask before ordering from any company!

What is the 90 night trial?
The eMattress.com free 90-night trial is simple: If you are not satisfied with your purchase, return it within 90-days for a full refund of the purchase price, less shipping.

When does the trial start?
The trial begins the day the mattress is delivered to you.

Is this trial available for all your products?
It is available only on mattress purchases. It is not available on adjustable bed bases, metal frames, pillows, cushions, sheets or custom sizes. These items are *non-returnable*

How do I ship the product back?
Contact Customer Service at 802-447-1166 between the hours of 9am and 5pm EST. M-F. Please let us know what the problem is with your bed. We will try everything in our power to accommodate you. If we are not able to rectify your situation and find your personal comfort level, you will be given an RMA (return of merchandise authorization) number. The number will be put on the boxes you are returning and shipped back to our manufacturing plant in NY State. Consumer is responsible for return shipping costs.

After returning the bed, how long until I receive my refund?
It takes approximately 1-2 weeks to process your refund once the product is received at the plant. To expedite matters you can contact us to verify that the order has been received. Please understand that the order has to be inspected to verify that all items have been returned in good condition.

What happens after 90 nights?
We offer one of the longest warranties in the business, It is a reflection of our commitment to unwavering quality and premium product integrity. Please note: If an order is cancelled after it has already shipped, or in the case of a refusal, the customer will be responsible for any and all freight charges. This includes the original freight cost to the customer, as well as the cost of the return to our warehouse, plus a 15% handling charge.

Why offer a 90 night trial when others offer only 30 nights?
Sleep studies show that the body needs an acclamation period of 4-6 weeks to start feeling the benefits of a new surface. For this reason we ask for 30 nights before any returns are made

What if I want to purchase a different bed?
You will be given full credit for another purchase, less shipping. We manufacture many different mattresses and would love to accommodate you.